Frequently Asked Questions

SurgiCare Easy 3-Step Hair Removal System is the solution to your hair removal needs. Here are some answers to your frequently asked questions. Need more info? Send us your questions by clicking on our Contact Us section.

Q. Is there an easy, gentle way of removing unwanted hair besides shaving?

A. Yes! SurgiCare offers solutions to rid your face and body of unwanted hair. SurgiCare offers a selection of Depilatory Creams, Hard and Soft Waxes, Wax Strips, as well as Sensitive Skin formulations.

Q. What exactly does shaving do?

A. Shaving cuts the hair at or above the skin’s surface, leaving stubble that feels coarse as it grows back.

Q. What are depilatories?

A. Depilatories gently dissolve the hair slightly below the skin’s surface so it takes longer to grow back, and feels softer to the touch. Unlike shaving, with SurgiCare Cream, there’s no need to worry about razor burns, nicks or stubble.

Q. Can I use SurgiCare Cream on the face?

A. Yes. SurgiCare Face Cream, infused with green tea, oat bran, and arnica was formulated to be used on the face, including the lip area, cheeks, and chin. It is not recommended to use near the eyes or eyebrows.

Q. Can I use SurgiCare Face Cream if my skin is sensitive?

A. SurgiCare Face Cream for Sensitive Skin is specially formulated with the soothing properties of lavender, aloe, and arnica.

Q. Can I use SurgiCare Cream on my body?

A. SurgiCare has different depilatory solutions recommended for the body. Body Cream Hair Removal contains green tea, oat bran, and arnica, and skin is smooth and stubble free in minutes. Shower-Off Body Cream for Sensitive Skin includes lavender, aloe, and arnica.

Q. How long do I keep SurgiCare Cream on my skin before I remove it?

A. Unwanted hair is gone in as little as 4 to 8 minutes!

Q. How often can I use SurgiCare Cream?

A. Be sure to wait at least 72 hours before reapplication.

Q. What is the difference between shaving, depilatories, and waxing?

A. Shaving cuts the hair at or above the skin’s surface, leaving stubble that feels coarse as it grows back. Depilatories gently dissolve the hair slightly below the skin’s surface so it takes longer to grow back. Waxing removes hair from the root underneath the skin, not just from the surface, making it an effective method of hair removal with long lasting results.

Q. What is waxing and is it effective?

A. Waxing is a method of hair removal that removes hair from the root underneath the skin, not just from the surface. This effectively weakens the hair root. The hair follicle goes through another cycle of re-growth which can take up to 6 weeks. Consistent removal of hair from the root allows hair to grow back softer and finer.

Q. I’ve never used a waxing product before. What is a good product for me to try as a first time user?

A. SurgiCare Wax Strips is a great way to start! It’s safe, effective, and simple. Just rub the Wax Strips between your hands to warm up the wax for a few moments and then pull apart. Smooth the Wax Strip onto desired area and remove. Results are silky, hair free skin!

Q. Hair removal sounds complicated. Do you have any tips to make it easier?

A. There are 3-Easy Steps to SurgiCare Soothing Hair Removal. Cleanse, Remove, and Soothe!

Q. Can I clean my skin with any type of soap before doing hair removal?

A. SurgiCare recommends our specially formulated Cleanse & Prep Gel. It is infused with eucalyptus, camphor, and arnica to gently cleanse and cool your skin before removing hair.

Q. Can I use my favorite moisturizer after waxing?

A. Apply moisturizing SurgiSoothe Replenish Lotion after hair removal and your skin will love its calming effect as it reduces irritation and redness, restoring skin’s normal pH balance. It contains extracts of papaya, citrus, olive, and arnica, known to reduce inflammation.

Q. My skin is sensitive. What can I do to make waxing more comfortable?

A. If you have sensitive skin, rub an ice cube over the area first to numb it a bit. To calm skin after waxing, immediately apply gentle pressure with your hands to soothe skin.

Q. Are there times when it is not a good idea to wax?

A. Yes. Avoid waxing just before or during the first days of your menstrual cycle, as skin is more sensitive at this time.

Q. Are the ingredients in SurgiCare Hard Wax different from Soft Wax?

A. Yes, there are ingredients that make the physical properties of hard and soft wax different. Also, SurgiCare Hard Wax is infused with jojoba, shea butter, and arnica, while SurgiCare Soft Wax is infused with lavender, aloe, and arnica.

Q. Can I heat up SurgiCare Soft Wax in the microwave?

A. It is not recommended.

Q. Why should I use SurgiCare products in place of shaving?

A. SurgiCare Soothing Hair Removal ensures silky smooth results that last weeks longer than shaving!

Q. I’m having trouble removing hair while I wax. What am I doing wrong?

A. You may be having one of the following problems:
1. Skin wasn’t properly prepped. Make sure the area to be waxed is first cleansed with Cleanse & Prep Gel to remove all perspiration, oils, and makeup so that wax adheres to the hair better.
2. The hair is too short. Hair needs to be at least a quarter of an inch long for proper hair removal.
3. The wax strip was not applied immediately after application. Make sure to rub firmly for 3-4 seconds in the direction of hair growth and remove strip in the opposite direction.
4. The wax strip was pulled off too slowly or in the wrong direction. Apply wax in the direction of hair growth. Hold skin taut, removing in one swift motion in the opposite direction of hair growth. Make sure the strip is pulled off parallel to the skin, not straight up.

Q. Why should I choose SurgiCare when there are so many products out there?

A. SurgiCare is Dermatologist-approved and has been removing the unwanted hair of satisfied customers since 1957. There are 3-Easy Steps to SurgiCare Soothing Hair Removal. Cleanse, Remove, and Soothe! You’ll take comfort in knowing that these all natural formulas soothe, refresh, and protect your skin with an infusion of botanicals, including arnica.